Cancel / Move your booking

Cancellation policy

Up to 7 days in advance of your booking:
You can cancel or move your booking, or change your numbers, and be offered a full refund for any difference in price.
Any refunds can only be made to the card you booked with.

Less than 7 days in advance:
No refunds will be offered^*
Under certain circumstances it may be possible move your booking to another date and time, for a charge of 10% of the total booking price.
^*Unfortunately we cannot offer refunds this close to the booking time as we will be unable to fill the slot

» What if my numbers increase?
With advance notice it is normally possible to increase your numbers, but this is subject to availability. Please contact us and we will accommodate you if at all possible.

How do I cancel or postpone my booking?

If you would like to cancel or postpone your booking, please call our friendly customer service on 01908 597 857